Shipping policy

Shipping Policy

At SuMit Style, we aim to make your shipping experience clear and straightforward. Please review the information below before placing your order.

Order processing

In-stock and ready-to-ship products generally require 1–3 business days to process before shipment.

Custom and pre-order products generally require 5–15 business days to process. Please check the individual product page for any specific processing information.

Processing time is separate from shipping transit time.

Estimated delivery times

Once your order has shipped, estimated transit times are:

Mainland China: 3–5 business days
Southeast Asia and East Asia: 5–10 business days
Europe, North America, Australia, and New Zealand: 10–20 business days
Middle East, South America, and Africa: 20–40 business days

These estimates are not guaranteed delivery dates. Customs clearance, carrier schedules, public holidays, weather, and other unexpected events may affect delivery. Remote areas and islands may require additional time.

Shipping availability and costs

Available shipping destinations, methods, and charges are shown at checkout. Please review the shipping charge before completing your purchase.

Order tracking

Once your order has shipped, you will receive tracking information so you can follow its progress.

Tracking updates may take time to appear and may be less frequent for shipments to remote destinations. If tracking has stopped updating, your local carrier or post office may be able to provide additional information.

Shipping address and delivery issues

Please ensure your shipping address and contact details are complete and accurate before placing your order. If you notice an error, contact SuMit Style as soon as possible. Address changes may not be possible once an order has been processed or shipped.

If a package is returned because of an incorrect address, unsuccessful delivery attempts, or refusal of delivery, additional reshipping charges may apply. We will confirm any available reshipping options and costs with you before arranging another shipment.

If the carrier asks you to arrange collection or provide delivery information, please respond promptly to avoid return or disposal of the package.

Delayed, missing, or damaged shipments

If your order is delayed beyond the estimated delivery window, arrives damaged, or appears to be missing, please contact SuMit Style with your order number and any relevant tracking information or photos. We will review the issue and help determine the next steps.

Questions about shipping

For shipping questions or help with an order, contact us at hello@sumitstyle.com